FAQ

Get to know us better

Hôtel de France Nice

ARRIVALS AND DEPARTURES

  • What are the arrival and departure times ?

    Arrivals are from 3pm with no time limit.  If you arrive before that, either leave your luggage free of charge at reception or request an Early Check-In (subject to availability and an additional charge).

    Departures are until 11amWould you like to enjoy your room for longer ? Then request a Late Check-Out (subject to availability and an additional charge).

  • Is reception open 24 hours a day ?

    Reception is open every day, with a member of staff on duty 24 hours a day.

  • Do you have luggage storage ?

    We can store your luggage free of charge from check-out until closing time. You can also leave it with us in the morning until your flat is available. On request, we can also store your parcels if you wish to send a parcel before or during your stay.

  • Can I take a shower after or before accessing my room?

    Yes, we have a courtesy shower to refresh you before your arrival or after your departure. 

ROOMS

  • Can I smoke in my room ?

    No. All our rooms and suites are non-smoking and have smoke detectors. If you book a category with a balcony, it is possible to smoke there. Smoking is not permitted through the classic windows. 

  • I forgot my shampoo. Do you have any essentials ?

    All our rooms welcome you with Galimard brand products (a famous brand from Grasse, the perfume capital and a UNESCO World Heritage site that we encourage you to visit!), including shampoo and shower gel. Dental kits, shavingkits and feminine hygiene products are available on request from reception.

  • Are your rooms heated/air-conditioned ?

    All our flats have an individual reversible air-conditioning system that heats or cools the air to suit you.

  • Do I have to clean up when I leave the studio ?

    Cleaning on departure is included, you just need to leave the kitchen clean.

  • Il y a-t-il un minibar dans la chambre ?

    Better than that ! All our rooms are equipped with mini-fridges (colder than the minibars) for storing food products.

    Drinks and snacks are available 24/7 from reception.

  • Can I eat in my room ?

    Yes, you can take your breakfast there at no extra charge. 

    If you would like to order from UberEats, Deliveroo or others... that's allowed. Don't hesitate to ask our reception team for advice :)

  • Do you have rooms with a sea view ?

    No. But the hotel is just a 2-minute walk from the sea, the beaches and the Promenade des Anglais.

  • Do you have family rooms ?

    Our rooms can accommodate from 1 to 5 people. We do not have interconnecting rooms, but will do our utmost to place you as close as possible to the rest of your family or on the same floor. 

  • Do you have rooms with twin beds ?

    All our double beds can be converted into 2 twin beds by prior arrangement with reception.

  • Can you install a cot / baby bed in my bedroom?

    For your little ones, a baby kit is available on request from reception: cot, booster seat and bathtub.
    This kit costs €15 per stay.

  • Do you have bathtubs ?

    We don't.

RESERVATION

  • Is breakfast included in the room rate ?

    This depends on the fare you chose at the time of booking. It can be added at any time.

  • I have reduced mobility. Do you have any PRM rooms ?

    We have a 2 PRM-approved rooms. Our lift provides wheelchair access to the upper floors. It's also handy for bringing up luggage ;)

    Our staff are trained to welcome the visually and hearing impaired ; we also have special equipment : large-digit remote control, illuminated alarm clock, support bar in the bathrooms of some rooms. Contact reception in advance for more information. 

  • Do you accept pets ?

    Our friends the cats and the dogs (-10kg) are welcome for a supplement of 15€ per night. However, we will require a €150 deposit as security, which will be refunded on departure after the inspection.

    Within the establishment, please ensure that you keep your pet on a lead or in a carrier.

    Under no circumstances may your pets be left unattended in your room.

    If damage is caused by the actions of your pets, the hotel may charge for additional services and repairs.

    We also rely on you to prevent your pets from making excessive noise, being disruptive or aggressive towards other guests.

    Pet bowls are available free of charge on request. 

  • Do I need to bring all the bulky equipment for my baby ?

    For your little ones, baby equipment is available on request from reception: high chair, cot, bath. The loan of equipment is 15€ per stay.

  • What methods of payment can I use ?

    We accept the following methods of payment :

    Cash (no denomination over €100)
    Credit card (Visa, MasterCard, Maestro)
    Amex
    Paper and electronic holiday vouchers (for direct bookings only)
    We do not accept bank cheques.

  • How much is the tourist tax ?

    The city tax is €2.01 per adult per day.

  • Is it possible to pay on premise ?

    Yes, we only charge for the first night to guarantee the reservation. The balance of the booking is paid on site.

    In the case of non-refundable bookings, the full amount will be debited directly on confirmation of the booking. 

ACCESS

  • How do I get there from the airport ?

    Lots of options : 
    By Tram 2 (direction Port Lympia) get off at Alsace-Lorraine (25 min journey) 
    There is a surcharge for purchases at the airport terminal: a return tram ticket costs €10 + €2 deposit for the rechargeable card, i.e. €12...
    By downloading the Ligne d'Azur Tickets mobile application: load tickets at the standard fare (€1.70)
    The return journey will therefore cost you 2 x 1.70 = €3.4 per person (+€2 deposit for rechargeable card depending on your mobile device).
    For Android users: the ticket can be loaded directly onto the phone (no deposit payment for the rechargeable card)
    Gain: 12 - (2 x 1.70) = €8.6
    For Appple users: the ticket can be loaded onto the card via the phone (€2 deposit for the reloadable card)
    Gain: 12 - (2 x 1.70) - 2 = €6.6
    By shuttle
    Travel with our trusted drivers who will follow your flight and wait for you at the terminal with a name sign. You can book this service in advance at reception. You'll enjoy an idyllic journey to the hotel, along the Promenade des Anglais overlooking the Baie des Anges.
    By taxi
    Handy last-minute option, remember to check that you are not being charged for any extra options and to note the vehicle registration number. 
    By electric bike :
    Book easily via the Uber app (between €3 and €6 depending on your pedalling speed). There is a cycle path

  • Can I book a shuttle/transfer from the airport ?

    Sure ! Reservations can be made in advance through the receptipn : a private driver will be waiting for you in front of your terminal with a name sign.

    • 46€ for a saloon car (4 people max)
    • 65€ for a van (more than 4 people)
    • Night time (8pm-7am): €10 supplement
  • How do I get there from the station ?

    18 min walk or Bus 12 (€1.17): 5 min from the 'gare Thiers' stop to 'Gambetta/Dante', 2 min from the hotel.

  • How to get here by car ?

    From the East : Exit 50 Promenade des Anglais (Nice Centre)
    From the West : Exit 54

    We have a partnership with the car park 'Palais Masséna' at 29 Promenade des Anglais (4 min walk from the hotel).

  • Do you have a car park ?

    Our partner car park 'Palais Masséna' at 29 Promenade des Anglais (4 min walk from the hotel).

    24h = €23 instead of €31: buy ticket at reception

    How does it work?
    Buy your ticket at the reception BEFORE entering the car park.


    For other cheaper car parks further away, please contact our reception.

  • Is there a drop-off point in front of the hotel ?

    You can park in warning in front of the hotel while you drop off your luggage and your partner parking ticket ;)

  • Do you have 2-wheel parking ?

    There is plenty of on-street 2-wheel parking in the vicinity of the hotel.

  • Where can I find a charging point for my electric car ?

    The nearest one is on our street, less than a minute's walk away.

  • What eco-friendly means of transport are available in Nice ?

    You can use the services of the city's public transport company, Ligne d'Azur : the tram lines and some bus routes are powered by electricity.

    For added flexibility, self-service electric bicycles are available throughout the city (via Lime and Pony apps). You can also access self-service electric scooters using the Yego app. 

CONCIERGERIE

  • Can you book a restaurant for me ?

    Our team will be delighted to share its best addresses. We can make reservations for you. Please note, however, that it's a good idea to book well in advance, as everything fills up quickly, especially in high season ! 

  • Can you book a guided tour for me ?

    Our team will be delighted to book one of our partner tours. Please note, however, that it's a good idea to book well in advance, as all our tours fill up quickly, especially in high season! 

  • Can I order food in my room ?

    Yes, if you want to order from UberEats, Deliveroo or others, you can. Don't hesitate to ask our reception team for advice on the best delivery addresses in Nice.

  • Do you have gluten-free breakfast options ?

    Our breakfast offers options adapted to a gluten-free diet.

  • Can you help me surprise my other half when she arrives in the bedroom ?

    With pleasure! We offer in-room stagings for birthdays, romantic receptions for lovers, and Niçois receptions for those who want to be immersed in the atmosphere from the moment they arrive. Just contact us!

  • A towel takes up too much space in my suitcase. Can you lend one for the beach ?

    Yes, we rent towels for €6 each.

AMMI HOTELS

  • AMMI ? Why this name ?

    Here we welcome you like an AMMI (a friend) because we M you so much!

    In tune with the times, AMMI Hotels is an independent group of small establishments, boutique hotels & mid-range aparthotels, in Nice city centre and leaders in customer satisfaction.

    Benefit from services tailored to the needs of today's travellers (excellent bedding, large shower and good Wi-Fi, chat with WhatsApp/social networks, kitchenette, USB-type sockets and networks, smart TV with Netflix/Disney+...), a very warm welcome as if you were staying with friends, and a wide range of good deals and personalised professional services with our team available 24/7.

  • Are you hiring ? Who can I send my application to ?

    We'd love to have you join our gang of AMMIs (friends) ! 

    Send your CV to : bonjour@ammihotels.com 

  • Can I get a discount within the group ?

    All our hotel guests benefit from a -10% discount at the HUG Café, our coffee shop at 2 rue de Suisse in the Jean Médecin neighbourhood.

    We reward the loyalty of our customers by offering a discount from the 2nd stay, as well as other privileges.

    -12% discount for our returning customers and their friends and family to whom they recommend us !

  • How are you contributing to sustainable development ?

    We loooove Nice and the Côte d'Azur, so we want to preserve them for as long as possible.

    We provide reusable water bottles and tote bags.

    We use eco-responsible washing powder.

    Our welcome and breakfast products are sourced locally.

    All our lighting is LED. Our electrical equipment is low consumption.

    All our pipes are fitted with aerators to reduce water consumption.

    We promote thermal efficiency by double-glazing windows and insulating walls, floors and ceilings. 

OTHER QUESTIONS ?

Contact us via Whatsapp for a quicker response, otherwise by phone, email or on the networks.

Hôtel de France Nice

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